4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. These codes are broken down into five different category. There are a number of chargeback request codes that need to be submitted with each chargeback request. ”. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. he goes on to say he is missing 34 bottles which adds up to a. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. 00. Merchants can find a. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. Chargeback reason code. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. American Express chargeback reason code C04 falls under the “Card Member Disputes” category. 1 – EMV Liability Shift 10. In the case of reason code 11. Any time. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. France saw a drop of roughly 50% during the same period. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. UA02 Fraud – Card Not Present Transaction. Mastercard asserts that SecureCode will prevent unauthorized charges and reduce fraud. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. The third digit indicates the specific reason within that category. 1 Transaction Information Documentation Retention Period. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. Reason Code Description External Category; 108: The remitter account is debited but the beneficiary account was not credited: Chargeback Raise: 109: The remitter bank customer still disputes that the beneficiary account is not credited: Pre-arbitration Raise: 121: TCC has been raised but the customer still complaining that Beneficiary a/c is. Last updated: October 15, 2019 . Chargeback Guide Version: 1. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. Each major credit card company has its own list of chargeback reason codes that describes the chargeback. Administrative returns (R02, R03, R04): 3%. Step 1: Identify the Source. Thus, the easiest way to prevent chargeback reason code 75 from being. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 1: goods not received. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. R13 No Reply. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. 3 falls under the “Consumer Disputes” category. 2. Reason Code Directory. New Visa CE 3. What is Visa chargeback reason code 11. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. All 1. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Create this form in 5 minutes! Use professional pre-built templates to fill in and sign documents online faster. 3: Goods or services were not as described: C31: RM: 13. 25%: 0. Paymentology will submit the chargeback using the appropriate chargeback reason code. 3. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 0: CAVV authentication results invalid - no verification performed: CAVV data not properly formatted Use standard authorization criteria with Issuer retaining chargeback rights: 8Visa Chargeback Reason Codes. The customer regrets their purchase. This ranges anywhere from roughly 60 to 90 days after purchase. • For Visa Allocation reason codes (RC 10. Your chargeback response must include at least one of the following items: Explanation and documentation to refute the cardholder’s claim. 80. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. They can also be caused by a merchant failing to process a cancellation promptly. False Declines and False Positives: Issues arising from improper transaction reviews. 196Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2. The issuing bank will then pass on the chargeback to the merchant. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. 3? Visa chargeback reason code 13. The reason code. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. A chargeback happens when a customer requests for a transaction to be reversed. The chargeback applies to the following scenarios: The. Invalid Reasons for a Dispute What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. . Code 13. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. A chargeback happens when a customer requests for a transaction to be reversed. ; Help Center Find answers to common questions about Midigator’s technology,. 2 EMV Liability Shift. Initiated On or After 17 July 2020 > Chargeback Message Reason Codes > Second Presentment:. 3 is the less common version for card-present transactions. The most comprehensive guide to chargeback reason codes. (Reason Code 4850) > Arbitration Case Filing-For Chargebacks Initiated On or Before 16 April 2020. There are plenty of reasons as to why this would happen, hence the many. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. 1 and Note on page 14 Chapters 1 and 2 Chapter 1Reason Codes Category 4: Processing Errors. A reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. At Visa they used to receive reason code 98. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. Forensic Cryptocurrency Investigation Services. So the company has more incentive to side with customer during cardholder. With that said, you still need to understand the reason codes with any chargebacks from Amex. 6 General update and rebranding. legitimate duplicate processing chargeback, do not issue a direct credit to the cardholder - the credit will automatically be applied. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Protect cardholder data. 03%: AP: 21: 1. The cost of fraud relative to the transaction amount also increases by 12%. Chargeback Reason Codes Page 2 of 5. Each card network maintains reason codes to cover all the disputes that qualify for. A chargeback is the potential outcome of a disputed credit or debit card transaction. These are only a handful of common Visa chargeback reason codes. With the right compelling evidence,. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. 6%. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. 196It means the issuer has placed a stop or hold on a transaction. Fight; Prevent;. . The merchandise was as described or was not defective. Table A-1 shows all possible values for the <response> and <message> elements. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. As both a map network and an issuer, Amer Express specifies 34 reason encryption under the category a Fraud, Authorization, Processing Blunders, Card Member Disputes, and Inquiry/Miscellaneous. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. If you're contesting a chargeback, you'll need solid evidence. For information concerning Chargeback Response Code, see the Chargeback API Reference Guide. Chargeback time frames - A specific period during which a chargeback can be raised. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. There are several reasons why an issuer might decline a transaction. The notification will also specify the terms of the agreement under which Amazon Pay will assist you in handling the chargeback. 4853 – Cardholder Dispute – Goods or Services Not Provided. It is associated with a chargeback reason code and it is specific per Card Scheme. . All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing Below is a simple set of instructions, based on different situations: If the transaction was verified using SCA ( 3D Secure ): provide this proof. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. The shorthand description is “EMV Counterfeit. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. 02/10/16 Added Debit Chargeback Reason Codes. Prevent Chargebacks & Reduce Payment Processing Risk. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. This can be transaction receipts, proof of. Visa Chargeback Codes — removed retired codes. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. 9808 info@chargebacks911. Your firm needs to embrace a customer-centric approach focused on transparency and. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. The functionality of the Activity Report presented in greater detail on pages 34-48 in the following guide:. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. For example, a shopper bought some goods and paid for these on the 14th of October 2017: this is the date that appears as the Disputed date. Below is a full list of reason codes that require compelling evidence: 37; 83; 1040; 1310; 7030; C08; F29; UA02; Empty reason codes; If a dispute has any other reason code, there are no specific evidence requirements, and the evidence does not need to be categorized. Here’s how your store can prevent and deal with chargebacks. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Thanks for following the Chargeback Gurus blog. Code 4807: Fraudulent Card-Present Transaction. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. For example, the merchant bills the cardholder in installments. During an economic recession, the average percentage of revenue lost to a fraudulent transaction increases by 39%. Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. The separation of the Return Reason About American Express chargeback reason codes. Europe Region Operations Bulletin No. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. Responding to Mastercard Reason Code 4853 Chargebacks. Date Option. Use clear and consistent billing descriptors. Mastercard chargeback reason code 4831 falls under the “Point-of-Interaction Error” category. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. 2. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Each card issuer follows their own. In Merchant News and Info, Credit Card Processing Chargebacks are a part of business life. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 46 Reason Code 74: Late Presentment. Try Shopify free for 3 days, no credit card required. For example, 10. 7: Defective goods and services: C32: RM: 13. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Check the chargeback reason code. If you believe you have received an ACH return in error, you can contact your bank. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Step #2 | Report the Scam to PayPal. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. ’For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. Once you know why a chargeback happened, you can start building a case to address the claims that were made. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Either the acquiring or issuing bank could initiate the chargeback. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. In simple terms, VCR introduced five definitive. . ’For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. Each card issuer follows their own standards for defining reason type, code and its format. Whenever an incorrect account number is processed, or the. Updated these Discover Chargeback Codes: U05, U06. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Every chargeback comes with a reason code. 60 due to merchandise, fees, overhead, and other sources of loss. WEX began issuing chip cards in Q4, 2020. Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Chargeback reason code 13. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. Nearly 1 in 4 online businesses have a chargeback rate that exceeds 1%, while 80% of merchants report a chargeback rate above 0. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. contact@midigator. This reason code means that the customer claims to have received goods or services that were damaged, defective, or otherwise unacceptably faulty. 4 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. We’ll Handle the Chargebacks. Visa ® has launched the CE 3. The new reason codes follow a format of two digits, a period, then a third digit. As a merchant, you face the brunt of chargeback losses. Beaufort House, 11th Floor,15 St Botolph Street, EC3A 7BB, LondonChargeback Reason Codes; BIN Lookup; ROI Tool; Company. When a merchant sees this reason code, it means that they presented a transaction to the cardholder’s issuing bank after the deadline for doing so. mastercard chargeback reason code 34. 1? Chargeback reason code 11. It is very important to ensure you have the correct code associated with your chargeback otherwise the request will be denied. Then, the crook attempts to trick the victim into disclosing personal account information (account number, routing information, SSN, etc. Built with a single, intuitive console, Sift’s end-to-end solution eliminates the need for disconnected tools, single-purpose software, and incomplete insights that drain operational. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). . 14 Chargeback Message Reason Codes. This code helps you identify the exact cause of the dispute. The newer system is designed to. Below is a list of Mastercard chargeback codes used in eCommerce. That’s 50% more time than what the major card networks allow. As we touched on earlier, chargebacks can happen due to technical errors. Visa chargeback reason code 75 falls under the “Consumer Disputes” category. Services industry for image exchange and the creation of IRDs. 3. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingA chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. com Europe. 9), the acquirer has 24 days to respond to the dispute • For MasterCard, the acquirer has 45 days to respond to the disputeThere are dozens of reasons why cardholders and issuers dispute transactions. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Only an issuer can initiate the chargeback process. 3. Jan 2020_Chargeback Reason Code. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Some reason codes indicate a high likelihood of fraud, and instruct you to hold on to the card and contact the bank: 4 - Pick Up Card; 7 - Pick Up Card, Special Conditions; 33 - Expired Card – Pick Up; 34 - Suspected Fraud – Pick Up; 35 - Contact Acquirer – Pick Up; 36 - Restricted Card – Pick Up; 37 - Call Acquirer Security – Pick UpCardholder Disputes. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Remember that you generally have one chance to issue a chargeback so you. The chargeback transfers funds from the acquirer to the issuer. . Overall returns (all codes): 15%. 1. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. These codes are currently defined within the ANSI X9. A reason code will be provided. Complicating things further, friendly fraud doesn’t provide you with any red flags. American Express chargeback reason code C32 falls under the “Card Member Disputes” category. This may include information about the. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. The shorthand description is “Late Presentment. ”. M49 Vehicle Rental – Theft or Loss of Use. (Reason Code 4850) > Arbitration Case Filing-For Chargebacks Initiated On or Before 16 April 2020. Initiated On or After 17 July 2020 > Chargeback Message Reason Codes > Second Presentment:. 3: Goods or services were not received: C08: RG: 4855: 13. Not remembering the original purchase. #9. “Visa has 28 different reason codes. message. 4 Other Fraud Card Absent. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 4 spec (Section 8. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. 1. Batch chargeback process. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 2 Compliance Cases4846 — Incorrect Currency Code. 2. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingChargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. These codes are currently defined within the ANSI X9. Dispute Category. But friendly fraud is much more ambiguous. It was originally just one facet of legacy reason code 81. 2. This chargeback reason code was retired by Visa in April 2018. Specify the default reason code to. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. This code indicates that the cardholder claims not to have agreed to a currency conversion that took place. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. There are over 80 unique return codes, and each one represents a different type of return. com. ”. ”. NSF and ISF mean that at the time the. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. Discover: Reason Code 4755 Non-receipt of goods or services. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Each of the major card brands, including Visa,. Follow the Rules. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. It indicated that the transaction amount wasn't what the cardholder agreed to. The Reason Code is a number that represents the reason for an action in the chargeback process. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. FR4 Immediate Chargeback Program. Different systems are used to reverse purchases based on these codes. Chargeback time frames - A specific period during which a chargeback can be raised. Credit card authorization is a notification given by a credit or debit card issuer (i. Chargeback Reason Codes All received credit card disputes include a reason code. A reason code is how banks categorize the reason for a chargeback. What is Mastercard chargeback reason code 4853? Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. 6: Duplicate processing/Paid by other means. Each card issuer follows their own standards for defining reason type, code and its format. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 Reason Codes Category 4: Processing Errors. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about theThe standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. There are two parts to this. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. 00. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. The most comprehensive guide to chargeback reason codes. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Which is meant to know the reason for the dispute. What is American Express chargeback reason code F30?. Chargeback reason code 13. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2, it’s simple and straight-forward: The merchant attempts in any way to force, circumvent, or override a declined authorization. Reason Code 12. Example: If there is a known or suspected fraudulent transaction, the merchant can refund the money, or if there should have been a refund due to operational error, they can issue a refund to prevent a chargeback from occurring. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. The aforementioned chargeback occurred on January 19, 20. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. ”. . This reason code indicates the cardholder had reason to believe they were going to receive a refund, but no credit to their account has been processed. Date Option. Spot these types of chargebacks using. Chargebacks. 02/10/16 Added Debit Chargeback Reason Codes. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. 7 Updated format All 1. Take the time to note the following dispute reason codes for Visa. chargebackcodeguide (1) chargebackcodeguide (1) Priya Das. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. When one cardholder initiates a dispute with their issuing. AMERICAN EXPRESS CHARGEBACK CODES 34. 196 ‹” Chargeback Reason Codes… !ó Retrieval Reason Codes… Í Sheet3š š £ £ Œ ® ;H Á Á Õ8 ü ! À Mastercard Reason Code Description Time Frame Retrieval Required 01 Yes 02 07 No 08 12 31 Transaction amount differs 34 Duplicate Processing 35 37 No Cardholder Authorization 40%Fraudulent Processing of Transactions 41 Cancelled. M01 Chargeback Authorization. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. 43 Reason Code 73: Expired Card. Sift’s MasterCard chargeback reason code guide features every. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Chargeback reason codes have changed. Most dispute reason codes that. All ACH return reason codes consist of the letter “R” followed by two. Make sure you differentiate between card-absent and card-present transactions during clearing by noting internet phone, or mail orders. FR2 Fraud Full Recourse Program. The shorthand description is “Credit Not Processed. 3 No Authorization. Those reasons are explained through the corresponding reason codes. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous.